No Palladium Card Enhancements

Since the launch of our exclusive members area, we’ve verified over 10% of all active Palladium Card holders.   In July, we issued a formal letter on behalf of all our verified Palladium Card members to Ms. Eileen Serra, CEO of Chase JPM Card services, President, Affluent, High Net Worth Business outlining our request for enhancements to the card and provided our suggestions.  We were optimistic that upper level management would respond positively.  Unfortunately, this has not been the case and when reaching out to JPM/Chase support directly on September 8th, 2015, they issued the following response:

There are no updates on future enhancements coming to the Chase Palladium cards. However, we will keep you updated if any information comes about for this card. ^KB

This formal response issued by JPM Chase is a huge disappointment and clearly demonstrates a lack of responsiveness from upper level management towards their most affluent clientele base.

With an estimated combined annual spending exceeding $100 million among our verified Palladium card holders, a lack of enhancements to the Palladium Card’s benefits portfolio from now until the end of the year will likely result in significant decreased revenue for JPM/Chase as verified Palladium members abandon their Palladium Cards and divert their spending onto other premium credit cards  that offer more responsiveness and higher returns.

 

18 thoughts on “No Palladium Card Enhancements

  • September 9, 2015 at 8:55 am
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    This is a shame considering how much I spend on the card each month!

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    • September 9, 2015 at 11:59 am
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      I think most Palladium card holders are in the same boat when it comes to spending.

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  • September 9, 2015 at 8:59 am
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    Bad bad decision on upper management’s part. This card lacks some of the basic features that other premium cards offer such as airline incidentals reimbursement and airline status.

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  • September 9, 2015 at 10:29 am
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    It seems that JPM isn’t the only one these days slashing beneifts. Amex has done the same and the outcome has been the loss of millions for them. It’s too bad JPM hasn’t learned from their competitor’s mistakes!

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  • September 9, 2015 at 12:21 pm
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    Not surprised one bit. I was told by the head of JPM wealth management the same thing. I’ve since diversified to say the least.

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  • September 9, 2015 at 1:40 pm
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    Disappointing news for the Palladium Card.

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  • September 9, 2015 at 5:00 pm
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    Apart from being a very nice piece of wallet candy, the Palladium lacks any serious benefits to make it a heavy weight contender compared to some of the Citi and Amex cards.

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  • September 9, 2015 at 9:15 pm
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    Hopefully they’ll realize what a big mistake this is!

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  • September 9, 2015 at 9:36 pm
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    Brutal response for the top 1%. Maybe this will be a wake up call to show that banks dont’t care about how much you spend. At the end of the day, its all about how much money they can make off of you. Sad sad sad.

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  • September 9, 2015 at 10:12 pm
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    Same old story with JPM and Chase. Wish they would hire people that actually care about what their consumers want!

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  • September 9, 2015 at 10:32 pm
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    Thanks for the update even though this is not the news I was hoping for!

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  • September 9, 2015 at 11:08 pm
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    Time to look for another card?

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  • September 9, 2015 at 11:20 pm
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    They should have at least been responsive to one of the suggestions. Such a disgrace!

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  • September 9, 2015 at 11:29 pm
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    Tired of their lies.

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  • September 9, 2015 at 11:44 pm
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    First world problems.

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  • September 10, 2015 at 9:09 am
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    Another dumb move from Chase.

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  • September 10, 2015 at 9:26 am
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    I hope they change their minds while they still can.

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  • September 13, 2015 at 6:11 am
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    They’ll regret this soon enough.

    Reply

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